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2.2 upgrade failure (3 posts)


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  1. dpetty
    Member
    Posted 2 years ago

    when I tried to upgrade to ver 2.2, I got this error:
    C:\Program files\Citrus Alarm Clock\Citrus Alarm clock.exe
    An error occurred while trying to replace the existing file:
    DeleteFile failed; code 5.
    Access is denied.
    Abort Retry Ignore

  2. Mark
    Administrator
    Posted 2 years ago

    Make sure that Citrus isn't already running when you run the installation or uninstallation program. If you exit Citrus entirely by right-clicking the icon and selecting "Exit," then the installation program should be able to run normally.

    The installation program was supposed to warn you if Citrus was already running; since it sounds like it didn't, I'll look into this problem right away.

  3. Anonymous

    Posted 2 years ago

    Thanks Mark. That worked fine. I should have thought of it. In my defense though, it's a little misleading that the Check for New Version command takes you right to the upgrade page and as far as I can tell there wasn't a warning about closing Citrus. Again, thanks for your help and for a great product!


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